Returns

Please call Customer Service at 1(877) 860-2093

• All claims must be made within 48 hours of receipt of delivery.
• All returns require a Return Merchandise Authorization (RMA) number (which must be clearly written on top of boxes in marker.)
• Items must be returned within 7 business days of delivery.
• There will be a 25% restocking charge on all approved returns, plus $1.00 per trophy for engraved plates.
• Engraved items cannot be returned for credit and are non-refundable.
• Shipping charges are non-refundable.
• Please check your order upon receipt.
• All items must be returned in the condition they were received. (Photos of your shipment may be required to ensure condition of awards.)
• Custom or Stock inserts are non-refundable.
• Any awards with inserts applied are non-returnable and non-refundable.
• Return shipping is at customer's expense.

Order Changes

If you need to make changes to an order please email sales@mytrophystore.com and reference your order number and give us the details of what you want changed. Please leave a phone number in your e-mail because it is often best to speak over the phone to ensure we are all the same page.